Keep your employees up-to-date and informed on their daily tasks, record in detail the tasks they perform at the customer premises and earn the trust and satisfaction of your customers.
PocketBiz Field Service is designed to fulfill the increased personnel management needs of modern companies. PocketBiz Field Service is a tool that helps managers to provide information to their technicians on the daily tasks they must perform at the customer premises. It provides information to technicians about the routes they must follow and at the same time it records in detail all the tasks that have been performed at the customer premises.
By using a PDA or a tablet PC, the technician can be informed on a daily basis of the tasks that have been assigned to him. He can access detailed information about the problems that the customer faces and he can record all the tasks that he performed at the customer premises and the methods and techniques he utilized to resolve the customer problems.
In case the technician needs to use a spare part or an accessory to resolve the customer problem he can use spares that he carries with him (e.g. in his car) and at the same time invoice the customer by using the portable printer available to him. If he doesn’t carry the necessary parts with him he can check the available stock at the company’s warehouse and be updated on their shipping time.
The ability to synchronize the application with the company back-office allows information to be sent and received very quickly by simply clicking a button. By using PocketBiz Field Service your technician gains access to detailed customer information and his appointments at anytime. He can accurately record the time he spent at each customer, be aware of other tasks performed at the customer in the past, be informed on the availability of spare parts at the company’s warehouse and control his expenses and collections in a better way.
PocketBiz Field Service – Advantages
Directly and accurately inform the technicians of their daily tasks
Improve provided services
Increase customer satisfaction
Increase productivity by minimizing service time and improving scheduling
Improve efficiency in warehouse and inventory management
Timely information available to the back-office
Create records of performed tasks for your technicians